topic Re: Returning equipment in Sky Q

Returning equipment

Liz97653276 — Tue, 26 Sep 2023 20:09:15 GMT

I have returned equipment but your still asking me to return it

Re: Returning equipment

oldfella — Tue, 26 Sep 2023 20:13:15 GMT

@Liz97653276 wrote:

I have returned equipment but your still asking me to return it

We are not as we are customers.

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Returning equipment

Daniel0210 — Wed, 27 Sep 2023 04:19:42 GMT

@Liz97653276
Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t post an image of the Royal Mail tracking or postal receipt.