topic Re: Returning equiptment in Sky Q

Returning equiptment

hughevans612414 — Tue, 26 Sep 2023 11:52:19 GMT

I returned my skybox and am struggling to find the receipt of posting (as i just moved house and it has gotten fixed up). Sky keeps texting me to retunr it when I have. Please help.

Re: Returning equiptment

Daniel0210 — Tue, 26 Sep 2023 12:13:19 GMT

@hughevans612414

Without the proof of posting any withdrawal of non return fees will be at Skys discretion but to see if they can help I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returning equiptment

hughevans612414 — Tue, 26 Sep 2023 12:40:37 GMT

Do I have to stay on this webstie/ forum or can someone just email me?

Re: Returning equiptment

Daniel0210 — Tue, 26 Sep 2023 12:42:45 GMT

@hughevans612414

You will need to log in and check your forum page periodically. You may get an email inviting you to the chat, but the chat itself is through this page.

Re: Returning equiptment

Addie15 — Tue, 26 Sep 2023 12:57:46 GMT

Hi there! Thank you for escalating this. We have sent an invite to @hughevans612414.

Re: Returning equiptment

Greenfingers001 — Wed, 27 Sep 2023 13:08:26 GMT

Update:

Spoke with @hughevans612414 and resolved issue, thanks again for the escalation have a great afternoon 🙂