Wifi issues on box and remote issues

JWalker10 — Tue, 26 Sep 2023 11:55:52 GMT

Hi my remote for my box has stopped working and my sky box frequently disconnects from my wifi when all other devices in my home are still connected to the wifi

Re: Wifi issues on box and remote issues

oldfella — Tue, 26 Sep 2023 12:12:25 GMT

@JWalker10 wrote:

Hi my remote for my box has stopped working and my sky box frequently disconnects from my wifi when all other devices in my home are still connected to the wifi

Hi @JWalker10

Assume you are carrying out a Network reset on the Q box exactly as follows.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Regarding your remote issues.

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote with the Q box on with Green led.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

topic Wifi issues on box and remote issues in Sky Q

Wifi issues on box and remote issues

Re: Wifi issues on box and remote issues