topic Error dsu 504 and now 306 and nw316 and MySky 7998 in Sky Q

Not worked since installed

Cheriton162 — Mon, 25 Sep 2023 20:12:18 GMT

Box not connected , handset doesn't seem to work , Netflix not connected ,

Error dsu 504 and now 306 and nw316 and MySky 7998

Cheriton162 — Mon, 25 Sep 2023 20:19:33 GMT

No Netflix. , error messages , don't know if connections are correct , or if remote is working

Re: Not worked since installed

GD1 — Mon, 25 Sep 2023 20:24:56 GMT

@Cheriton162 Which box did you have installed?

Re: Not worked since installed

Cheriton162 — Mon, 25 Sep 2023 21:19:52 GMT

Was originally dish with Q box , now direct bt line with some sort of new box not connected , can't undue new handset to check batteries , can't get new Netflix , new landline works , trying an software upgrade , ?

Re: Not worked since installed

Annie+UK — Mon, 25 Sep 2023 21:32:13 GMT

Can you explain your issue in a way that someone can understand without having to physically see your setup

Re: Not worked since installed

Doc5907 — Mon, 25 Sep 2023 23:02:28 GMT

@Cheriton162 wrote:
Was originally dish with Q box , now direct bt line with some sort of new box not connected , can't undue new handset to check batteries , can't get new Netflix , new landline works , trying an software upgrade , ?

"some sort of new box" ??

Sky stream maybe ?

Re: Not worked since installed

Daniel0210 — Tue, 26 Sep 2023 04:32:53 GMT

@Cheriton162

As you'd also posted on the sky Q board I've merged your two threads but to be able to help you we need more information particularly you confirming that you have Sky Q?