topic Sky q mini box in Sky Q

Sky q mini box

mick58 — Mon, 25 Sep 2023 15:52:47 GMT

My mini box keeps needing to be rebooted.

I have 2 mini boxes one works fine but the other needs to be rebooted frequently.

it sometimes freezes, other times it will not change channel and today it was not showing menus.

Re: Sky q mini box

Addie15 — Tue, 26 Sep 2023 09:15:37 GMT

Hi there, mick58. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky q mini box

Lisa-P1987 — Thu, 28 Sep 2023 12:12:59 GMT

Thanks for chatting to us @mick58 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks