topic Re: TV guide in Sky Q

TV guide

Mopev — Fri, 22 Sep 2023 15:14:47 GMT

When trying to access TV guide keep getting the message waiting for TV schedule

Re: TV guide

Lisa-P1987 — Sat, 23 Sep 2023 11:19:32 GMT

Hi there @Mopev , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: TV guide

oldfella — Sat, 23 Sep 2023 11:38:13 GMT

@Mopev wrote:
When trying to access TV guide keep getting the message waiting for TV schedule

Reboot your Q box @Mopev

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: TV guide

Tom-W19 — Mon, 25 Sep 2023 11:22:34 GMT

Hi @Mopev

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.