https://helpforum.sky.com/t5/Sky-Q/Subscription/m-p/4429263#M602500 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/225888">@jue68</a>&nbsp;</P> <P>Is this downloads? Any recent changes to your subscription? Do you have the HD add on? If not please try changing the default download preference from HD to SD in <BR />Main Menu &gt; Settings &gt; Setup &gt; Preferences<BR /><BR />If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: <A href="https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles" target="_blank">https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles</A></P> Mon, 25 Sep 2023 09:18:24 GMT Daniel0210 2023-09-25T09:18:24Z https://helpforum.sky.com/t5/Sky-Q/Subscription/m-p/4429159#M602487 <P>To watch this you need to upgrade......I am I have never had this before I am upgraded</P> Mon, 25 Sep 2023 08:19:31 GMT https://helpforum.sky.com/t5/Sky-Q/Subscription/m-p/4429159#M602487 jue68 2023-09-25T08:19:31Z https://helpforum.sky.com/t5/Sky-Q/Subscription/m-p/4429263#M602500 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/225888">@jue68</a>&nbsp;</P> <P>Is this downloads? Any recent changes to your subscription? Do you have the HD add on? If not please try changing the default download preference from HD to SD in <BR />Main Menu &gt; Settings &gt; Setup &gt; Preferences<BR /><BR />If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: <A href="https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles" target="_blank">https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles</A></P> Mon, 25 Sep 2023 09:18:24 GMT https://helpforum.sky.com/t5/Sky-Q/Subscription/m-p/4429263#M602500 Daniel0210 2023-09-25T09:18:24Z