topic Re: sky dish is damaged in Sky Q

sky dish is damaged

francis2 — Sun, 24 Sep 2023 17:04:34 GMT

my sky dish outside my house is damaged and will need fixed asap as iv no tv at all. it says on my tv. this channel is currently affiliated with your satellite signal. just checked my dish and it's damaged

Re: sky dish is damaged

Daniel0210 — Sun, 24 Sep 2023 17:08:46 GMT

@francis2

You will have to call Sky and arrange an engineer. Sky may charge you as you own the dish.

Re: sky dish is damaged

francis2 — Sun, 24 Sep 2023 17:18:12 GMT

It says its free as I didn't break it but they can't come out untill 2nd October? Is there anything else I can do?

Re: sky dish is damaged

Daniel0210 — Sun, 24 Sep 2023 17:19:52 GMT

@francis2

Arrange a local satellite company to repair/replace but that won't be free.

Re: sky dish is damaged

francis2 — Sun, 24 Sep 2023 17:21:53 GMT

Will do, thanks 😊

Re: sky dish is damaged

PandJ2020 — Sun, 24 Sep 2023 17:47:26 GMT

@francis2 wrote:
my sky dish outside my house is damaged and will need fixed asap

If you need it 'asap' then you will likely have to pay a local firm to fix it. Otherwise, call Sky and see when an engineer is next available (it may be days or weeks).

Usually, they will consider a credit once fixed (from when reported).

Re: sky dish is damaged.

Frederic — Fri, 08 Dec 2023 17:15:35 GMT

The satellite dish got damaged and there is no signal at all. The receiver got knocked down. Can I get someone in ASAP or would a replacement from the shop work.

Re: sky dish is damaged.

Daniel0210 — Fri, 08 Dec 2023 17:59:56 GMT

@Frederic

Like the responses to the original post you'll need to call Sky and book an engineer. Depending on the damage there may be a charge.

Re: sky dish is damaged.

PandJ2020 — Fri, 08 Dec 2023 18:31:46 GMT

@Frederic wrote:
The satellite dish got damaged and there is no signal at all. The receiver got knocked down. Can I get someone in ASAP or would a replacement from the shop work.

As above, it will depend on engineer availability- could be days or weeks. You may wish to consider paying a local contractor if it's not quick enough.