topic Re: Does Sky Q Mini Box require broadband? in Sky Q

Does Sky Q Mini Box require broadband?

IanMc2 — Sun, 24 Sep 2023 13:50:47 GMT

I set up Sky Q for my (elderly) mother. She doesn't have broadband, but it is working normally for watching live and recording (which is fine as she doesn't stream).

We then got a Mini Box for a second TV in her bedroom. At first I could not get it to connect by WPS to the main box - it's only in the next room of her flat, so it's not a range issue. Eventually I figured out that the main box required an internet connection in order that the mini box could get an IP address - which I did by hotspot off my phone whilst I was there. (There's nothing in the set-up instructions telling users that.)

The next day, after everything had been on standby overnight, my mother told me that the mini box in the bedroom was no longer working - the error message is "you are not connected to Sky Q".

Can anyone advise, please, whether the main box requires a permanent internet connection in order to keep communicating with the mini box?

Many thanks.

Re: Does Sky Q Mini Box require broadband?

TimmyBGood — Sun, 24 Sep 2023 15:38:54 GMT

@IanMc2

Unless you've hard-set network details on each Q box (which may or may not be possible) then there needs to be a DHCP server at the property to assign IP addresses: this would typically be a service provided by an ISP router.

Your phone will have temporarily acted as DHCP server, but now the assigned addresses have timed-out.

Re: Does Sky Q Mini Box require broadband?

IanMc2 — Sun, 24 Sep 2023 16:05:15 GMT

Top quality answer! That explains it. Thanks @TimmyBGood

Re: Does Sky Q Mini Box require broadband?

Chodley — Sun, 24 Sep 2023 16:23:09 GMT

Might be able to get it to work again by assigning a fixed address bit think whenever it goes wrong again it might tey to activate via the internet.

Re: Does Sky Q Mini Box require broadband?

IanMc2 — Sun, 24 Sep 2023 20:52:55 GMT

Thanks also @Chodley

Re: Does Sky Q Mini Box require broadband?

Tania77 — Mon, 02 Oct 2023 15:02:49 GMT

My land line stopped working. I need it to work in order to receive calls and in case of emergency to call.

Re: Does Sky Q Mini Box require broadband?

Mark39 — Mon, 02 Oct 2023 15:06:55 GMT

@Tania77 wrote:

My land line stopped working. I need it to work in order to receive calls and in case of emergency to call.

Have you reported the fault to Sky?

Re: Does Sky Q Mini Box require broadband?

eatf001 — Sun, 23 Jun 2024 21:51:07 GMT

Hi there, I don't want the box to use my tethering but I want to connect my phone to the box , how do I do this please

Re: Does Sky Q Mini Box require broadband?

Chodley — Sun, 23 Jun 2024 21:54:27 GMT

@eatf001 wrote:
Hi there, I don't want the box to use my tethering but I want to connect my phone to the box , how do I do this please

What are you trying to achieve?

Re: Does Sky Q Mini Box require broadband?

eatf001 — Mon, 24 Jun 2024 04:44:45 GMT

So I have a good WiFi connection in our garden room at the bottom of the garden. Vodafone sent a booster but it's not strong enough. Sky is fine as I've run an ethernet cable from main box to mini

Re: Does Sky Q Mini Box require broadband?

Chodley — Mon, 24 Jun 2024 05:37:06 GMT

@eatf001 wrote:
So I have a good WiFi connection in our garden room at the bottom of the garden. Vodafone sent a booster but it's not strong enough. Sky is fine as I've run an ethernet cable from main box to mini

Do you mean you don't have a good wifi connection and want to use the sky box as a wifi hotspot for your phone/other devices?

Couple of approaches

Does the vodafone booster have an ethernet socket for the uplink? If so you could put an ethernet switch at the end of the cable you already have and plug both the sky mini and vodafone device into that.

Or you can turn on wifi hotspot mode on the sky Q box in the installer's menu (001 Select when hovering over the Settings title on the menu)

I think the first would work best.

Re: Does Sky Q Mini Box require broadband?

eatf001 — Mon, 24 Jun 2024 06:53:44 GMT

It's the 2nd option, I've turned it on via main box. And I see a strong WiFi icon starting with SKY****. Do I connect to that

Re: Does Sky Q Mini Box require broadband?

Chodley — Mon, 24 Jun 2024 08:50:26 GMT

Indeed

Edit: Forum won't let me post such a short answer so here's a nice poem by John Burnside

About suffering, they knew no more or less

than we do, being

housed in luminescence;

a local cumulus

of feverfew and jade

reduced to void, the tower overthrown,

the bells upturned.

I see one now, impoverished

and old before his time, a lesser man’s

subordinate, or master to a trade

he never asked for.

Burdened by the weight

of office, or the whim of some mad king,

he stands alone, above the dark lagoon,

and watches, while the city fades from quartz

to plum, from plum

to cochineal, a restless drift

through subtleties and shades

he cannot

capture, though he magnifies the whole

and loves it all the more, for being

useless, fleeting, governed by no rule,

a headlong and unmasterable now

that slips away, one pier light at a time.

credit: https://www.poetryfoundation.org/poetrymagazine/poems/154231/the-old-masters

Re: Does Sky Q Mini Box require broadband?

eatf001 — Mon, 24 Jun 2024 10:19:02 GMT

It asks for a password, so I tried the main router password and that doesn't work, is it a generic one

Re: Does Sky Q Mini Box require broadband?

TimmyBGood — Mon, 24 Jun 2024 11:46:56 GMT

@eatf001

Where a Sky booster or Mini box hotspot is functioning correctly it broadcasts the same SSID and uses the same password as the router.

Re: Does Sky Q Mini Box require broadband?

eatf001 — Mon, 24 Jun 2024 13:07:48 GMT

Thanks guys, getting somewhere now. However now I get access point temporarily full message

What's this

Terry

Re: Does Sky Q Mini Box require broadband?

Chodley — Mon, 24 Jun 2024 19:30:08 GMT

Ooer. Never heard of that