topic Re: Waiting to return equipment in Sky Q

Waiting to return equipment

Enrico0000 — Sun, 24 Sep 2023 10:19:32 GMT

Have cancelled subscription last yeasr, still haven't received instruction for returning. How long shall I wait and when can i get rid of it?

Re: Waiting to return equipment

oldfella — Sun, 24 Sep 2023 10:22:09 GMT

@Enrico0000 wrote:

Have cancelled subscription last yeasr, still haven't received instruction for returning. How long shall I wait and when can i get rid of it?

Hi @Enrico0000

Youneed to speak directly to Sky.

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Waiting to return equipment

Daniel0210 — Sun, 24 Sep 2023 10:21:58 GMT

@Enrico0000
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

Note:~ If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out later (at 5-6 weeks) in case you change your mind about Glass.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Waiting to return equipment

Enrico0000 — Sun, 24 Sep 2023 11:43:24 GMT

I don't want to waste time if they want the equipment back they should take action. Isn't there a time span after which I not obliged anymore to return it, legally?

Re: Waiting to return equipment

Chodley — Sun, 24 Sep 2023 11:51:45 GMT

@Enrico0000 wrote:
I don't want to waste time if they want the equipment back they should take action. Isn't there a time span after which I not obliged anymore to return it, legally?

Re: Waiting to return equipment

Daniel0210 — Sun, 24 Sep 2023 12:07:51 GMT

@Enrico0000 wrote:

I don't want to waste time if they want the equipment back they should take action. Isn't there a time span after which I not obliged anymore to return it, legally?

@Enrico0000

No, and even if you pay non return fees the ownership of the loaned equipment does not transfer to you.
https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

Re: Waiting to return equipment

Laing1 — Sun, 24 Sep 2023 13:30:14 GMT

@Enrico0000 wrote:

Have cancelled subscription last yeasr, still haven't received instruction for returning. How long shall I wait and when can i get rid of it?

@Enrico0000 it isa bit strange that Sky have not asked for the equipment back, this isSky Q equipment you are talking about ie a Sky Q main box and/or mini boxes.