topic Re: Toob router connection dropping in Sky Q

Toob router connection dropping

Nick5691 — Sun, 24 Sep 2023 10:29:52 GMT

Hi I have had little luck within Toob community so was hoping to find solution here.I have switched from Virgin to Toob over 3 months ago and have found my sky box constantly dropping its connection with the router.This happens with Wi-Fi and Ethernet connections.I know router still operating fine as all other connections remain.Tied all obvious solutions like rebooting but still happening

Virgin never had this issue

Re: Toob router connection dropping

Chodley — Sun, 24 Sep 2023 10:34:05 GMT

Turned wifi off when testing ethernet?

Re: Toob router connection dropping

oldfella — Sun, 24 Sep 2023 10:35:12 GMT

@Nick5691 wrote:

Hi I have had little luck within Toob community so was hoping to find solution here.I have switched from Virgin to Toob over 3 months ago and have found my sky box constantly dropping its connection with the router.This happens with Wi-Fi and Ethernet connections.I know router still operating fine as all other connections remain.Tied all obvious solutions like rebooting but still happening

Virgin never had this issue

Hi @Nick5691

If you connect the main Q box by Ethernet then it is better to turn off the Q box WiFi.

You cannot do this however if you need WiFi for a Mini unless all boxes are connected to your router by Ethernet.

Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router . Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go into the Q box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.

Re: Toob router connection dropping

Nick5691 — Sun, 24 Sep 2023 11:20:35 GMT

Thanks I have given this a go and connection still holding

Re: Toob router connection dropping

Chodley — Sun, 24 Sep 2023 11:48:32 GMT

@Nick5691 wrote:
Thanks I have given this a go and connection still holding

Great. Did you use ethernet or wifi?

Re: Toob router connection dropping

Nick5691 — Sun, 24 Sep 2023 17:49:13 GMT

Ethernet cable and still going Thanks

Re: Toob router connection dropping

Madmalk — Wed, 24 Jan 2024 06:57:58 GMT

Hi Oldfella I have a toob router in our 3rd bedroom/office it is connected to PC via ethernet cable. All our other devices work very well, Smart TV.. Panasonic , mobile phones, laptops, tablets. The router averages 900 plus Mbps, Sky Q however is continuously dropping out or looping roughly every 8 minutes making watching anything streaming frustrating and annoying. This should be a enjoyable experience...it is anything but. Any help greatly appreciated.