topic Q box dropping off the wifi. in Sky Q

Q box dropping off the wifi.

LukeB — Sun, 24 Sep 2023 10:43:22 GMT

Box was on the wifi when it was set up. Worked fine for a week or 2, then dropped and had to be reconnected.

Now its dropped and won't reconnect. This happened shortly before I cancelled by sub a while back but I assumed it was due to the box being old, this is a brand new box.

Re: Q box dropping off the wifi.

oldfella — Sun, 24 Sep 2023 10:46:33 GMT

@LukeB wrote:

Box was on the wifi when it was set up. Worked fine for a week or 2, then dropped and had to be reconnected.

Now its dropped and won't reconnect. This happened shortly before I cancelled by sub a while back but I assumed it was due to the box being old, this is a brand new box.

Hi @LukeB

Are you carrying out a Network reset exactly as follows?

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Q box dropping off the wifi.

LukeB — Sun, 24 Sep 2023 10:53:17 GMT

Hi @oldfella

Yes I've done all that. After 5 more attempts it has now connected again, but I have no doubt it will kick me off again.

I'll see how it goes. Just a tedious waste of time having to keep redoing it