topic Re: Dropping fro. Wifi. in Sky Q

Dropping fro. Wifi.

Mark0931 — Thu, 21 Sep 2023 12:48:27 GMT

My box keeps.dropping from the wifi.

Re: Dropping fro. Wifi.

Addie15 — Fri, 22 Sep 2023 10:16:04 GMT

Hi there, Mark0931. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Dropping fro. Wifi.

Trent+Duvall — Fri, 22 Sep 2023 18:23:18 GMT

Obviously SKY have done some upgrade to the firmware in recent days as there seems to be plenty of posts regarding an increase in dropped connections. I hope some patch will be getting rolled out to remedy this issue that is affecting a lot of SKY Q users.

Re: Dropping fro. Wifi.

Tom-W19 — Sun, 24 Sep 2023 10:24:48 GMT

Hi @Mark0931

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.