topic Re: Connectivity in Sky Q

Connectivity

royalbengal — Sat, 01 Jul 2023 09:17:04 GMT

Sky Q box struggles to come back on, constantly having to reset or turn off, very slow through menus, and currently can't find my recordings.

all settings say good signal and wifi ok, but have very similar problems with our mini box upstairs. This goes on and off constantly even when reset, and re connected to sky Q box downstairs

Re: Connectivity

oldfella — Sat, 01 Jul 2023 09:57:35 GMT

@royalbengal wrote:

Sky Q box struggles to come back on, constantly having to reset or turn off, very slow through menus, and currently can't find my recordings.

all settings say good signal and wifi ok, but have very similar problems with our mini box upstairs. This goes on and off constantly even when reset, and re connected to sky Q box downstairs

Hi @royalbengal

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Connectivity

royalbengal — Sun, 02 Jul 2023 10:28:26 GMT

Thanks, that appears to have worked

it is working very slow, and my recordings took a long time to load up 'please wait' for at least 5 minutes.

when you change channels, it can take about 10 seconds to change over which is strange!

The mini box upstairs can sometimes lose connectivity and has been doing it a lot recently.

we have had both boxes several years now, over 5 years, I wondered whether it is time to replace?

Re: Connectivity

BustaW — Sat, 12 Aug 2023 14:05:43 GMT

I have followed the instructions but dtill

no network connection

Re: Connectivity

Leenew24 — Sat, 23 Sep 2023 21:15:18 GMT

I have followed all the steps but still not connecting to the Internet and signal says its working and can't get a contact number to speak to someone