topic WHY AREN'T SERIES LINK PROBLEMS BEING ANSWERED? in Sky Q

WHY AREN'T SERIES LINK PROBLEMS BEING ANSWERED?

PeakSteve — Sat, 23 Sep 2023 16:35:37 GMT

For a year or so my Sky Q box is jumbling-up Series-linked recordings, storing them in random/duplicate folders.

Clearly this is a KNOWN PROBLEM, but any solutions here are missing, and threads locked by Sky!

It used to work. HOW DO I GET IT WORKING CORRECTLY AGAIN?

Alternatively, how do I contact someone at Sky who can help?

Re: WHY AREN'T SERIES LINK PROBLEMS BEING ANSWERED?

Daniel0210 — Sat, 23 Sep 2023 16:39:00 GMT

@PeakSteve

The advice from staff on here is for you to email the Viewer Relation Team at viewerR@sky.uk

Re: WHY AREN'T SERIES LINK PROBLEMS BEING ANSWERED?

PeakSteve — Sat, 23 Sep 2023 17:26:53 GMT

Thanks for the e-mail address.

Funny how it's not on the web site!

Re: WHY AREN'T SERIES LINK PROBLEMS BEING ANSWERED?

MightyQuinn — Sat, 23 Sep 2023 18:04:45 GMT

@PeakSteve wrote:
Funny how it's not on the web site!

Hi @PeakSteve It is, click on programming complaints. https://www.sky.com/help/articles/how-to-make-a-complaint

Re: WHY AREN'T SERIES LINK PROBLEMS BEING ANSWERED?

oldfella — Sat, 23 Sep 2023 18:36:02 GMT

@PeakSteve wrote:

For a year or so my Sky Q box is jumbling-up Series-linked recordings, storing them in random/duplicate folders.

Clearly this is a KNOWN PROBLEM, but any solutions here are missing, and threads locked by Sky!

It used to work. HOW DO I GET IT WORKING CORRECTLY AGAIN?

Alternatively, how do I contact someone at Sky who can help?

Hi @PeakSteve

Are you sure that your Q box is on the latest Software version (At least Q220.......)?

https://www.sky.com/help/articles/sky-software-updates