topic Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so in Sky Q

Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so I s

Vero37 — Thu, 10 Aug 2023 16:07:07 GMT

Says no Internet connection. Sky q box was making a noise this morning so I switched it off and back on again. Do have other programmes

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

oldfella — Thu, 10 Aug 2023 16:27:46 GMT

@Vero37 wrote:

Says no Internet connection. Sky q box was making a noise this morning so I switched it off and back on again. Do have other programmes

Hi @Vero37

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

cauley — Mon, 11 Sep 2023 08:06:15 GMT

I keep getting this. At least once a day now. Its so frustrating. Sky Q box is even connected by ethernet, not wifi, and it says no internet connection, when clearly there is with everything else working. It started a couple of months ago, perhaps once a week at most. But as i say, its everyday now at some point. Can be watching netflix, or youtube etc, then the prog stops, press home and get the dreaded no internet connection message. No amount of resetting, turning all off/on and router, chnaging to wifi, makes any difference. So hit and miss. Sky Q box has latest software. Poor.

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

SOOKIE+D — Fri, 22 Sep 2023 14:57:22 GMT

I'm glad it's not just us. Feel like Sky Q is falling apart - everything keeps breaking in recent months after being happy for years. I've reset so many times but my box thinks it's has no internet and even when it restores the streaming is buffering/unwatchable despite me knowing the speed of internet is absolutely fine. Does anyone know if newer boxes would help?

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

Aargh — Sat, 23 Sep 2023 13:13:33 GMT

Also experiencing the same thing, have been for weeks. Need to keep re-inputting network password constantly, several times a day, making any online streaming impossible.

Called tech support today and they are sending an engineer....but soonest appt is over a month away.

So many complaints with the same issue here....an engineer is not going to resolve, this is clearly a duff

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

cauley — Sat, 23 Sep 2023 14:00:12 GMT

Mine appears to be sorted now. Messaged them on Twitter, went through what I've done before, turning off/on etc. The only thing I hadn't done, was on one of my mini boxes, the standby mode was set to eco, my main and other were set to auto. So I changed the eco one to auto, and fingers crossed, a week later, from losing connection 2-3 times a day, it hasn't dropped since

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

Aargh — Sat, 23 Sep 2023 14:47:33 GMT

Interesting. That was suggested to me, but I just checked the mini boxes and we too have one set to Eco. I've changed it now, so we shall see if that makes a difference! (Not cancelling engineer yet though!)

Thank you!

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

Aargh — Sat, 23 Sep 2023 14:48:05 GMT

*not suggested!!!

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

esp101 — Sun, 08 Oct 2023 12:23:02 GMT

I have the same thing and it's been happening for last couple of weeks. Like many people I am planning to cancel my Sky subscription as the system is not what it was and the cost is getting ridiculous.

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

ND131 — Wed, 11 Oct 2023 19:52:34 GMT

Having the same issues, phone, firestick, Sky Q all keep disconnecting and saying connected without Internet. Contact sky and all they do is a service checker and say that everything looks okay, having to reboot my hub every day is not okay.

I only have a Sky Q box and the router, router is around 9 years old now and never seem to be able to get a replacement even when I've upgraded.

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

Laing1 — Wed, 11 Oct 2023 20:39:40 GMT

@ND131 wrote:

Having the same issues, phone, firestick, Sky Q all keep disconnecting and saying connected without Internet. Contact sky and all they do is a service checker and say that everything looks okay, having to reboot my hub every day is not okay.

I only have a Sky Q box and the router, router is around 9 years old now and never seem to be able to get a replacement even when I've upgraded.

@ND131 what router do you have out of the 3 in the picture below

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

ND131 — Wed, 11 Oct 2023 21:40:34 GMT

@Laing1 the first one, Sky Hub

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

Chodley — Wed, 11 Oct 2023 22:12:27 GMT

@ND131 wrote:
Having the same issues, phone, firestick, Sky Q all keep disconnecting and saying connected without Internet. Contact sky and all they do is a service checker and say that everything looks okay, having to reboot my hub every day is not okay.
I only have a Sky Q box and the router, router is around 9 years old now and never seem to be able to get a replacement even when I've upgraded.

That is not the same problem. Most people in this thread only have a problem with Q.

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

Laing1 — Thu, 12 Oct 2023 15:14:03 GMT

@ND131 wrote:

@Laing1 the first one, Sky Hub

@ND131 If you have Sky Q you should have received the router in the 2nd picture the Sky Q hub as that was designed to work with Sky Q and has dual bands where as the router in the first picture only works over the 2.4Ghz band.

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

Rendist — Fri, 13 Oct 2023 18:22:24 GMT

We're also having the same issue. Our Sky Q is connected via Ethernet to the router, and the internet is constantly up and down. It's completely unpredictable. We have had it happen in the past, but usually, a reset would sort it, and now even that doesn't work. We don't have any internet issues from any other device in the house, it's down right now and I'm having no issue in posting this!

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

Chodley — Fri, 13 Oct 2023 18:28:59 GMT

@Rendist wrote:
We're also having the same issue. Our Sky Q is connected via Ethernet to the router, and the internet is constantly up and down. It's completely unpredictable. We have had it happen in the past, but usually, a reset would sort it, and now even that doesn't work. We don't have any internet issues from any other device in the house, it's down right now and I'm having no issue in posting this!

Do you have wifi disabled?

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

Rendist — Fri, 13 Oct 2023 18:37:45 GMT

Just double-checked, both the 2.4Ghz and 5Ghz bands are switched off.

It says it's connected to the router but no internet is available.

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

Chodley — Fri, 13 Oct 2023 18:47:31 GMT

Maybe try a manual DNS entry of 1.1.1.1 or 8.8.8.8

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

ND131 — Sun, 15 Oct 2023 10:02:15 GMT

Really helpful that thank you @Chodley perhaps don't reply if you're not going to offer any suggestions??

As my Sky Q box is also affected and keeps disconnecting from the Internet it sounds pretty similar to some of the other issues in this thread.

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

Laing1 — Sun, 15 Oct 2023 10:40:17 GMT

@ND131 wrote:

Really helpful that thank you @Chodley perhaps don't reply if you're not going to offer any suggestions??

As my Sky Q box is also affected and keeps disconnecting from the Internet it sounds pretty similar to some of the other issues in this thread.

@ND131 I should have added to my post to you. To contact Sky explain you have Sky Q but you have not received the Sky Q hub and you have the old hub Sky Hub and didn't recieve the newer Q hub which you should of received. They should send you out a Sky Q hub or maybe the newer Sky Broadband hub