https://helpforum.sky.com/t5/Sky-Q/Remote/m-p/4427275#M602145 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3852168">@San181</a>&nbsp;<BR />If your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare.</P> Sat, 23 Sep 2023 13:31:52 GMT Daniel0210 2023-09-23T13:31:52Z https://helpforum.sky.com/t5/Sky-Q/Remote/m-p/4427272#M602144 <P>My remote control'mute' button doesn't always work can you request a new remote&nbsp;</P> Sat, 23 Sep 2023 13:26:15 GMT https://helpforum.sky.com/t5/Sky-Q/Remote/m-p/4427272#M602144 San181 2023-09-23T13:26:15Z https://helpforum.sky.com/t5/Sky-Q/Remote/m-p/4427275#M602145 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3852168">@San181</a>&nbsp;<BR />If your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare.</P> Sat, 23 Sep 2023 13:31:52 GMT https://helpforum.sky.com/t5/Sky-Q/Remote/m-p/4427275#M602145 Daniel0210 2023-09-23T13:31:52Z https://helpforum.sky.com/t5/Sky-Q/Remote/m-p/4427276#M602146 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3852168">@San181</a>&nbsp;wrote:<BR /><P>My remote control'mute' button doesn't always work can you request a new remote&nbsp;</P><HR /></BLOCKQUOTE><P><A href="https://www.sky.com/help/forms/replaceremote" target="_blank">https://www.sky.com/help/forms/replaceremote</A></P> Sat, 23 Sep 2023 13:32:08 GMT https://helpforum.sky.com/t5/Sky-Q/Remote/m-p/4427276#M602146 PandJ2020 2023-09-23T13:32:08Z https://helpforum.sky.com/t5/Sky-Q/Remote/m-p/4427281#M602147 <P>Thank you I'll try that</P> Sat, 23 Sep 2023 13:36:46 GMT https://helpforum.sky.com/t5/Sky-Q/Remote/m-p/4427281#M602147 San181 2023-09-23T13:36:46Z