topic Re: MYSKY_1800 error in Sky Q

MYSKY_1800 error

Mrslamb — Fri, 22 Sep 2023 20:27:26 GMT

I cant watch Sky Atlantic programmes on my Playlist. I get an error message saying I don't have a subscription, but I do.

I cant get through to customer service and am at my wits end with Sky. I've turned the hub on and off.

Re: MYSKY_1800 error

Lisa-P1987 — Sat, 23 Sep 2023 08:49:31 GMT

Hi there @Mrslamb , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: MYSKY_1800 error

Martin+S — Sat, 23 Sep 2023 11:06:06 GMT

SkyQ dosen't have a playlist, are you sure you have posted to the right forum?

Re: MYSKY_1800 error

Mr+Flibbles+86 — Mon, 25 Sep 2023 08:53:14 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks