topic Re: SkyQ minibox not working in Sky Q

SkyQ minibox not working

Ian52 — Wed, 20 Sep 2023 18:17:16 GMT

Broadband and the main SkyQ box are both working fine. All settings on the main box including the mini box are a tick

However settings on the minibox are negative for both connection to the SkyQ box and the network

I followed the on screen instructions to reboot broadband and have also rebooted both the SkyQ box and the minibox. Everything came back as normal except the minibox which still shows the same message about broadband ERROR:MR102

Re: SkyQ minibox not working

Greenfingers001 — Thu, 21 Sep 2023 10:09:49 GMT

Hi there @Ian52 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: SkyQ minibox not working

Tom-W19 — Sat, 23 Sep 2023 10:56:31 GMT

Hi @Ian52

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: SkyQ minibox not working

Colin14 — Tue, 26 Sep 2023 17:37:33 GMT

I've just registered my fault not 11.54 this morning