topic Wi-fi keeps disconnecting in Sky Q

Wi-fi keeps disconnecting

Gary58 — Fri, 22 Sep 2023 15:22:48 GMT

I have BT Broadband which is working perfectly well, only the sky box keeps dropping the wi-fi connection, especially on catch up tv.

Lisa-P1987 — Sat, 23 Sep 2023 11:21:43 GMT

Hi there @Gary58 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Tom-W19 — Mon, 25 Sep 2023 11:24:53 GMT

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.