topic Re: Sky Mini Box will not play recordings in Sky Q

Sky Mini Box will not play recordings

Stuart9 — Thu, 21 Sep 2023 08:45:18 GMT

Hi,

I try to watch recordings through my Sky Mini Box but it constantly crashes and says it is unable to connect. I have run through all the settings and the standard reset issues. We got a sky engineer out, who tried a few things and said if it happens again I need a broadband engineer. However I cannot get through to sky to get them to send an engineer (on hold for 45 minutes) - wondering if anyone on here has anything you can suggest?

Thank you,

Stuart

Re: Sky Mini Box will not play recordings

nigea99 — Thu, 21 Sep 2023 10:02:38 GMT

@Stuart9 wrote:

Hi,

I try to watch recordings through my Sky Mini Box but it constantly crashes and says it is unable to connect. I have run through all the settings and the standard reset issues. We got a sky engineer out, who tried a few things and said if it happens again I need a broadband engineer. However I cannot get through to sky to get them to send an engineer (on hold for 45 minutes) - wondering if anyone on here has anything you can suggest?

Thank you,

Stuart

hi @Stuart9

Personally I thnk the SKY Q engineers should be equiped to sort you out - if your broadband was not SKY they would need to as then they don't use the home wifi

I have escalated your post to a SKY support team, who, hopefully, will be in touch & maybe able to give advice or make sure the correct engineer is booked.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Sky Mini Box will not play recordings

Greenfingers001 — Fri, 22 Sep 2023 11:32:02 GMT

Update:

Spoke with @Stuart9 and arranged an engineer

Thanks again for the escalation have a great afternoon 🙂