topic Re: Sky Q box not connecting to gigaclear broadband. in Sky Q

Sky Q box not connecting to gigaclear broadband.

SuzB1968 — Sun, 13 Aug 2023 10:17:11 GMT

we have tried everything from rebooting to restarting each Q box and still drops out. The broadband connection is fine.

Re: Sky Q box not connecting to gigaclear broadband.

Ecosse — Sun, 13 Aug 2023 11:12:13 GMT

Remember to ensure that the router is outputting on the 2.4Ghz Wi-Fi protocol, as well as 5Ghz and so on - Sky Q only connects on the 2.4Ghz for 3rd party providers.

This link may be helpful.

Re: Sky Q box not connecting to gigaclear broadband.

Richard+M+1 — Fri, 22 Sep 2023 10:16:39 GMT

I've also recently switched from Sky (actually Now) broadband to Gigaclear.

I've found the Sky Q Minis to be tempramental beasts even with a Sky router. I think the Sky Q-to-Sky-Q mesh is used to send the video, but everything else (including the instructions to pause/skip/etc) is sent via the home wifi network. I found that for a Sky Q Mini which had line of sight to another Sky Q Mini, but had a poor wifi connection to the router, would constantly drop out.

With Gigaclear it all worked great (and the Sky Q Mini furthest from the router became a lot more responsive) because it was near one of the Gigaclear Linksys Velop mesh nodes UNTIL I enabled the Velop's guest network and then the Sky Q died again.

So, TLDR; in my experience Sky Q Minis work great connected to a Gigaclear Linksys Velop-powered wifi network provided you keep the guest network turned off. Hopefully this helps someone!

Re: Sky Q box not connecting to gigaclear broadband.

Will32 — Wed, 29 Nov 2023 20:27:05 GMT

In 2 different houses that use Gigaclear recently both sky q mini boxes keeps disconnecting. No matter what I do and I know what I'm doing with 2.4 & 5 etc and bear in mind in one of the houses the main and mini box are wired! How can the connection be dropping if wired? Is this a Gigaclear problem or Sky?

Re: Sky Q box not connecting to gigaclear broadband.

Chodley — Wed, 29 Nov 2023 20:48:14 GMT

@Will32 wrote:
How can the connection be dropping if wired?

Is wifi disabled on both boxes?

Re: Sky Q box not connecting to gigaclear broadband.

Will32 — Wed, 29 Nov 2023 21:04:50 GMT

Yes have disabled WiFi in hidden menu

Re: Sky Q box not connecting to gigaclear broadband.

Chodley — Wed, 29 Nov 2023 21:29:16 GMT

@Will32 wrote:
Yes have disabled WiFi in hidden menu

Hmm. Only had an occasional dropout with that config. Fixed with a power cycle on the mini or "reactivate" on the network menu.

Re: Sky Q box not connecting to gigaclear broadband.

BP77 — Wed, 10 Jan 2024 15:09:52 GMT

@Will32 did you get to the bottom of this issue. I am at my wits end with the same problem and about to cancel my Sky subscription after 24 years! My Sky Q and mini boxes are quite old and I wonder if there is any point in getting them replaced.

Re: Sky Q box not connecting to gigaclear broadband.

Nick79 — Thu, 01 Feb 2024 09:12:27 GMT

There is some incompatibility between Sky Q and Gigaclear that has recently arisen. Used to work fine for me but now does not work - Sky blames Gigaclear and Gigaclear blames Sky. Sky Q box connects to router but cannot connect to Internet (despite all other devices connecting to Internat through router just fine.). Anyone experience of fixing this ?

Re: Sky Q box not connecting to gigaclear broadband.

The+Wild+House — Tue, 13 Feb 2024 11:20:21 GMT

Interesting thread. We're just about to move to a village which has gigaclear but having been a Sky Plus subscriber with the broadband package I'm loathe to move to anything that might interfere with that. I've read great reports about gigacler's speed and have friends in the Cotswolds who swear by it, but this thread indicating incompatability with the two makes me nervous.

Re: Sky Q box not connecting to gigaclear broadband.

Woz238 — Thu, 15 Feb 2024 16:00:20 GMT

I was having issues with Mini Boxes dropping out previously (with Sky Ultrfast Broadband) but I assigned Static IPs and all was well.

I have just had Gigaclear Fibre installed as Sky prices are riddiculous and already I am getting Mini Boxes saying they are connected but unable to watch TV, having no connection, needing to be rebooted to get connection etc etc. I have assigned static IPs already too.

The Main Sky Q box is connected via cable to the main Router, and we have a second Node too.

Currently, I have changed the 5Ghz Channel to 44 on the Sky Boxes to see if that makes a difference...

Any help / tips or solutions would be appreciated.

Re: Sky Q box not connecting to gigaclear broadband.

Laing1 — Thu, 15 Feb 2024 16:24:24 GMT

@Woz238 wrote:

I was having issues with Mini Boxes dropping out previously (with Sky Ultrfast Broadband) but I assigned Static IPs and all was well.

I have just had Gigaclear Fibre installed as Sky prices are riddiculous and already I am getting Mini Boxes saying they are connected but unable to watch TV, having no connection, needing to be rebooted to get connection etc etc. I have assigned static IPs already too.

The Main Sky Q box is connected via cable to the main Router, and we have a second Node too.

Currently, I have changed the 5Ghz Channel to 44 on the Sky Boxes to see if that makes a difference...

Any help / tips or solutions would be appreciated.

@Woz238 When you had Sky as your ISP the Q boxes formed a mesh system which included the router so used your home Wifi. Now you have left Sky the this doesnt happen and the mini boxes will only connect to the main Q box by wifi to form a mesh so will not use your home wifi but the signal from the Q box when you set you resetr your system due to changing ISP did you then connect the mini boxes to the main box by the WPS button

Re: Sky Q box not connecting to gigaclear broadband.

BP77 — Thu, 15 Feb 2024 17:09:06 GMT

done all that and have had another engineer who added a booster between two of the mini-boxes (when previous engineers said that wasn't necessary and removed them! ) System is still fickle, but less so. The furthest mini box still falls out but qyuickly re-connects when I follow the prompts to reset. Working but still wrong.

Re: Sky Q box not connecting to gigaclear broadband.

Woz238 — Mon, 19 Feb 2024 13:14:46 GMT

Thanks Laing1

I have connected all boxes back through WPS button to Main Box and Main Q Box remains hard wired to Router.

I had a channel clash (couldn't stop Gigaclear using Channel 44) so I lost a couple of the more distant Mini boxes. So I put Sky Q back to Channel 36 (and switched off 2.4G channels) and moved Gigaclear to Channel 44.

Fingers crossed - 3 days and been stable......

Re: Sky Q box not connecting to gigaclear broadband.

Richard+M+1 — Mon, 19 Feb 2024 13:17:55 GMT

Turning off the Gigaclear router's guest network really helped keep my Sky Q boxes stable (no doubt due to channel clash... but no combination of manual frequency changes got it stable without turning the guest network off entirely).

Re: Sky Q box not connecting to gigaclear broadband.

Woz238 — Thu, 22 Feb 2024 07:54:02 GMT

Ok, so after a couple of days of stability (probably more luck than settings) I am now getting Mini Boxes becoming 'unconnected' to the Main Q Box (Network Connection on the Sky Q generated mesh remains connected) and I have to 'Reactivate' the Mini. This appears to initiate a re-start of the Mini Box and once restarted, it connects by itself? **bleep**?

Any Ideas how I can keep the Mini connected to the Main Q Box (as the Network connection remains good)?

I have Main Q connected on Ethernet to Gigaclear Router, Mini's on Sky Q generated Mesh, 2.4 off / 5 on (Channel 36), Gigaclear on 2.4 / 5 but NOT on Channel 36. Mini's all show up on Router as being connected on Ethernet (I guess as they connect to Main Q and it is connected on Ethernet) and have Static IPs assigned - as does the Main Q.

Re: Sky Q box not connecting to gigaclear broadband.

Chodley — Thu, 22 Feb 2024 11:03:26 GMT

Yeah this is where I got to with my system and someone would walk, burp or produce flatulence within 20 nautical miles of the Q and that would be enough to disconnect the minis and a Reactivate was needed. I then installed powerlines (one at each mini, one at the Q, small cheap eth switch between the powerline and Q to allow for the ethernet out to the internet, wifi disabled on all) and life has been all rainbows and unicorns ever since.

Re: Sky Q box not connecting to gigaclear broadband.

Woz238 — Thu, 22 Feb 2024 14:03:59 GMT

When you say you have used Powerline - have you got the Q Main connected to a Switch and the Powerline with the Switch connected to the Router (rather than the Q Main being connected to Router)?

And all WiFi Off on Q Main / Mini's ?

Re: Sky Q box not connecting to gigaclear broadband.

Chodley — Thu, 22 Feb 2024 23:34:19 GMT

@Woz238 wrote:
When you say you have used Powerline - have you got the Q Main connected to a Switch and the Powerline with the Switch connected to the Router (rather than the Q Main being connected to Router)?

And all WiFi Off on Q Main / Mini's ?

I am translating this a bit as my setup involves a sneaky wifi mesh and another switch but yes;

mini->powerline->powerline->switch port1
Q->switch port2

Switch port3->router

Re: Sky Q box not connecting to gigaclear broadband.

Woz238 — Mon, 08 Apr 2024 14:00:30 GMT

So early March I had a Sky Engineer visit and they confirmed that all Mini-Boxes had good signal and were within range. Therefore the options were (are) limited. I was offered a new box (but that means losing all the saved recordings we have) or the installation of a Booster to 'fool' the Q into thinking we have Sky Broadband. I went with the Booster as I couldn't see what difference a like-for-like box would have other than us losing saved recordings.

The Q main was wire connected so that was taken out and put into the Sky Booster and the Q main then connected via WiFi to the Booster (which it now thinks is Sky Broadband) and for the first few days..... all good.

Had that setup a month now and;

Twice the Main Q box has lost 'Network Connection' yet the booster is literally above it.

Four times we have had Mini Boxes showing both Network and Connection to Sky Q boxes ticked but the caption "You Can't watch TV at the moment as there is a connection problem" (essentially a Mini Box restart is required to get it working again)

Twice we have had issue MR104 (and as above, a Mini Box restart is required to get it working again).

This is F'kin riddiculous from a Sky Product..... Going to get another Engineer visit - the Booster (if anything) has made matters worse - they need to resolve this. I'm not buying Powerline to fix THEIR issues......