topic Re: Recently returned sky equipment in Sky Q

Recently returned sky equipment

Magga110 — Thu, 21 Sep 2023 17:17:22 GMT

So I recently returned the following using the pre paid royal mail 48 hour tacked service;

sky q box

sky q mini

sky q broadband router

this was on the 4th Sept and on the last track today it is still at south midlands mc according to royal mail track website?

as far as im concerned i have done my bit and obviously have proof of postage. Just not sure what next as feel this now becomes an issue with sky and royal mail?

anyone advise?

Re: Recently returned sky equipment

Daniel0210 — Thu, 21 Sep 2023 17:20:22 GMT

@Magga110

Are Sky chasing you for their return?

Re: Recently returned sky equipment

Magga110 — Thu, 21 Sep 2023 17:23:11 GMT

No but that's probably because i have moved address, hense the cancellation and return of the old equipment.

Re: Recently returned sky equipment

Daniel0210 — Thu, 21 Sep 2023 17:26:45 GMT

@Magga110

To see if they can help you I’ve escalated your post to Sky and the Messaging Team may get in touch with you later but very likely tomorrow now.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Recently returned sky equipment

Magga110 — Thu, 21 Sep 2023 17:27:20 GMT

Thanks, appreciate the help

Re: Recently returned sky equipment

Addie15 — Fri, 22 Sep 2023 09:40:11 GMT

Hi there! Thank you for escalating this. We hav sent an invite to Magga110.