topic Re: I’ve sent my equipment back and you say I haven’t in Sky Q

I’ve sent my equipment back and you say I haven’t

Nat+Alie — Sun, 11 Jun 2023 10:10:56 GMT

I've sent my equipment back to sky but continue to get reminders requesting that I send it back

Re: I’ve sent my equipment back and you say I haven’t

Daniel0210 — Sun, 11 Jun 2023 10:13:54 GMT

@Nat+Alie
You aren’t addressing Sky Customer Services here. This is mainly a forum where customers help other customers so there’ll be no automatically contact from Sky based on your post.

If you have kept your proof of posting let us know in this thread and we can maybe get you some help from the Escalation Team. If you haven’t retained it any cancellation of non return fees would be at Skys discretion. Please don’t post an image of the Royal Mail tracking or postal receipt. By the way, we understand returns are taking about 2 weeks to be processed and even then Unipart (who deal with the returns) are not the quickest in updating Sky equipment has been received.

Re: I’ve sent my equipment back and you say I haven’t

Victorlaithwait — Thu, 21 Sep 2023 17:30:45 GMT

Hi my Father Victor Laithwaite received a text saying you haven't received our old sky equipment. Even though we sent it back to you on September 4th. Here is the Royal Mail tracking number.

#ZF404194373GB#

Re: I’ve sent my equipment back and you say I haven’t

Daniel0210 — Thu, 21 Sep 2023 17:39:41 GMT

@Victorlaithwait

If we get you father some help on here Sky will want to 'chat' to the account holder unless you can pass the security questions.

Re: I’ve sent my equipment back and you say I haven’t

Victorlaithwait — Thu, 21 Sep 2023 18:24:45 GMT

My father is the accout holder and he will chat with Sky if they back.
Thanks

Re: I’ve sent my equipment back and you say I haven’t

Daniel0210 — Thu, 21 Sep 2023 18:30:19 GMT

@Victorlaithwait
I’ve escalated your post to Sky and the Messaging Team may get in touch with you tomorrow.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: I’ve sent my equipment back and you say I haven’t

Addie15 — Fri, 22 Sep 2023 09:34:00 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Victorlaithwait .

Re: I’ve sent my equipment back and you say I haven’t

SukiKaur_09 — Tue, 03 Oct 2023 15:05:33 GMT

I've been sent a threatening letter from sky that they'll escalate it to the debt collectors if I don't send back my equipment but I have my receipt as proof in detail that says it was posted back in June and at which time and post office I posted it back:

Re: I’ve sent my equipment back and you say I haven’t

Daniel0210 — Tue, 03 Oct 2023 15:20:56 GMT

@SukiKaur_09
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

edit: I see your duplicate thread has been removed.