topic Returns error in Sky Q

Returns error

Gclark1990 — Fri, 22 Sep 2023 09:17:57 GMT

Hello , I've been asked to return the Sky Q 1TB UHD which I am returning. But it's asking for me to return the Sky broadband hub which was returned months ago.

Re: Returns error

Lisa-P1987 — Sat, 23 Sep 2023 09:59:06 GMT

Hi there @Gclark1990 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Returns error

Lisa-P1987 — Mon, 25 Sep 2023 09:24:33 GMT

We are still looking to help you @Gclark1990 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Returns error

Gclark1990 — Mon, 25 Sep 2023 09:47:09 GMT

Sorry I've been working all weekend and didn't see you had replied. As long as sky will not try and say I haven't sent it back then I am happy as I've returned everything I had from then.

Thanks.

Re: Returns error

Lisa-P1987 — Thu, 28 Sep 2023 10:36:21 GMT

Thanks for chatting to us @Gclark1990 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks