topic Re: No Sky Q network connection in Sky Q

No Sky Q network connection

Mips27 — Wed, 20 Sep 2023 20:22:20 GMT

Hello, I've spent 2 hours following guides to get my sky Q box to work. There is no network connection.
I have done the following:

1. gone to settings and clicked on network connection (which has a cross). I then go to set up, held the WPS button on router. StilL doesn't work.
2. I've reset the router, the hub, the SkyQ box.... nothing.
3. I can't find a phone number to call anyone!

4. I'm a Sky VIP member for 28 years and feeling very frustrated.
Any support welcome.
Thank you.

Re: No Sky Q network connection

Chodley — Wed, 20 Sep 2023 20:44:30 GMT

You have Sky broadband?

Re: No Sky Q network connection

Mips27 — Fri, 22 Sep 2023 07:18:04 GMT

Yes, I do.
It's been resolved now. Sky tech team talked us through it.
involved the mini Sky q box which I hadn't considered.
thanks for replying.

Re: No Sky Q network connection

Chodley — Fri, 22 Sep 2023 08:54:04 GMT

@Mips27 wrote:
Yes, I do.
It's been resolved now. Sky tech team talked us through it.
involved the mini Sky q box which I hadn't considered.
thanks for replying.

What? That's interesting. How did you resolve it because lots of people having issues like this at the mo.

Re: No Sky Q network connection

Mips27 — Fri, 22 Sep 2023 10:14:46 GMT

Tbh, I was at work so my so my teenage son did it. It involved switching off both SkyQ boxes and resetting the router. I'll ask him when he gets home. He called the customer services number and said the lady was really helpful.