topic Re: Sky Q doesn’t link to broadband in Sky Q

Sky Q doesn’t link to broadband

Colin44 — Thu, 21 Sep 2023 19:06:19 GMT

Sky Q will not connect to my broadband after the big outage on Tuesday night. WiFi is working fine.
I've unplugged everything and followed all the online instructions.
no joy!

Re: Sky Q doesn’t link to broadband

oldfella — Thu, 21 Sep 2023 19:11:10 GMT

@Colin44 wrote:

Sky Q will not connect to my broadband after the big outage on Tuesday night. WiFi is working fine.
I've unplugged everything and followed all the online instructions.
no joy!

Hi @Colin44

Have you carried out a Network reset on the Q box?
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Sky Q doesn’t link to broadband

Colin44 — Thu, 21 Sep 2023 19:18:30 GMT

thanjs for your advice.
I get to the 'network' and there is no option to reset

Re: Sky Q doesn’t link to broadband

oldfella — Thu, 21 Sep 2023 19:21:48 GMT

@Colin44 wrote:

Hi

thanjs for your advice.
I get to the 'network' and there is no option to reset

OK @Colin44

There still should be the options shown to connect to your Router

Re: Sky Q doesn’t link to broadband

Colin44 — Thu, 21 Sep 2023 19:22:43 GMT

I have options to connect but it fails every time