topic can’t watch my recorded programs in Sky Q

can’t watch my recorded programs

Fatema26 — Thu, 21 Sep 2023 18:48:37 GMT

I had scaffolding put up in my building last 6 months, I didn’t have any sky signals, today the scaffolding was taken down, my sky tv came on but I can’t watch my recorded programs or record anything, keeps saying

To use this service, you need to upgrade your subscription.

I don't understand why I need to upgrade as I am already paying for the service monthly £68 for sky tv, broadband and landline.

I am not sure if this was caused by the scaffolding

Has anyone else experienced this

Re: can’t watch my recorded programs

oldfella — Thu, 21 Sep 2023 19:02:31 GMT

@Fatema26 wrote:

I had scaffolding put up in my building last 6 months, I didn’t have any sky signals, today the scaffolding was taken down, my sky tv came on but I can’t watch my recorded programs or record anything, keeps saying

To use this service, you need to upgrade your subscription.

I don't understand why I need to upgrade as I am already paying for the service monthly £68 for sky tv, broadband and landline.

I am not sure if this was caused by the scaffolding

Has anyone else experienced this

Hi @Fatema26

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Re: can’t watch my recorded programs

Fatema26 — Thu, 21 Sep 2023 19:10:32 GMT

i can only watch sky programs but I cannot go to the home, recording, catch up, on demand or any apps keeps saying the above (on the image attached)

Re: can’t watch my recorded programs

oldfella — Thu, 21 Sep 2023 19:14:01 GMT

Hi @Fatema26

Are you saying that you cannot get the Home menu ?

Re: can’t watch my recorded programs

Fatema26 — Thu, 21 Sep 2023 19:17:02 GMT

Yes I cannot get the Home menu keep saying

To use this service, you need to upgrade your subscription.

Re: can’t watch my recorded programs

Fatema26 — Thu, 21 Sep 2023 19:51:17 GMT

Thanks for your help,

I contacted Sky they activated my card and it's now working again 😊