topic Re: Sky Q not received upstairs in Sky Q

Sky Q not received upstairs

Gill24 — Thu, 21 Sep 2023 11:34:01 GMT

Since having sky q box fitted I am unable to get any freeview or sky channels upstairs in the bedrooms, which I had when I had the HD box. Have tried re tuning to no avail just says no signal. Has anyone else experienced this problem.

Re: Sky Q not received upstairs

Daniel0210 — Thu, 21 Sep 2023 11:46:58 GMT

@Gill24

Did you take out a Multiscreen subscription and order a Sky mini box for upstairs or are you just planning to watch what you can on Freeview?

A 'no signal' message normally comes from your TV.

Re: Sky Q not received upstairs

nigea99 — Thu, 21 Sep 2023 12:05:22 GMT

@Gill24 wrote:

Since having sky q box fitted I am unable to get any freeview or sky channels upstairs in the bedrooms, which I had when I had the HD box. Have tried re tuning to no avail just says no signal. Has anyone else experienced this problem.

hi @Gill24

The SKY Q boxes don't have any RF inputs / outputs that the SKY HD boxes had & engineers tend to just disconnect these from the old HD boxes rather than join them together.

Look at where your HD box and see if you can join the input from your Freeview Aerial to the Cable that routes to your upstairs TV

Re: Sky Q not received upstairs

oldfella — Thu, 21 Sep 2023 12:23:41 GMT

@Gill24 wrote:

Since having sky q box fitted I am unable to get any freeview or sky channels upstairs in the bedrooms, which I had when I had the HD box. Have tried re tuning to no avail just says no signal. Has anyone else experienced this problem.

Hi @Gill24

Looks like you may need a terrestrial Aerial amplifier so that you can connect multiple outputs from your aerial.

Something like this

Readily available from Internet sites.

You connect the TV Aerial to the input and then connect your local TV and the upstairs TV to the outputs.

Re: Sky Q not received upstairs

Gill24 — Thu, 21 Sep 2023 13:42:30 GMT

@Daniel0210

No I do not have multiroom but with the old HD box my boys could watch the same sky channel as what I was watching downstairs.

Re: Sky Q not received upstairs

nigea99 — Thu, 21 Sep 2023 14:08:56 GMT

@Gill24 wrote:

@Daniel0210

No I do not have multiroom but with the old HD box my boys could watch the same sky channel as what I was watching downstairs.

Unfortunately you can't do that easily with SKY Q - to watch SKY channels you need the Multiscreen add on & a SKY mini box

See my earlier reply regarding Freeview

Re: Sky Q not received upstairs

Gill24 — Thu, 21 Sep 2023 14:40:24 GMT

@nigea99

Thanks

Re: Sky Q not received upstairs

Godfrey — Thu, 21 Sep 2023 15:25:53 GMT

@Gill24 if you were willing to restrict the output of your Sky Q receiver to HD quality, then you could pass its HDMI output through a HDMI modulator in order to create a digital CODFM television signal for distribution to the upstairs bedroom televisions. A typical example of a suitable device would be the Triax HDMI to CODFM Modulator, but suitable quality modulators are not cheap.

Godfrey.