Network Connection

ErniePurvis — Thu, 21 Sep 2023 13:55:53 GMT

My Sky TV Settings is saying no Network connection I have switched the router off and on to try to reset this but no effect

Re: Network Connection

oldfella — Thu, 21 Sep 2023 17:37:57 GMT

@ErniePurvis wrote:

My Sky TV Settings is saying no Network connection I have switched the router off and on to try to reset this but no effect

Hi @ErniePurvis

Assume this is your main Q box.

Have your carried out a Network reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

topic Network Connection in Sky Q

Network Connection

Re: Network Connection