topic Sky Q box is slow to respond and won't access recordings. in Sky Q

Sky Q box is slow to respond and won't access recordings.

Neilarsmith — Thu, 21 Sep 2023 11:42:57 GMT

My Sky Q box is slow moving between channels. I can't access my resordings and the mini box can't connect, saying no satelite signal.

I can no longer access my recordings or record a tv programme.

I have rebooted my Sky Q box several times, plus the mini.

I have rebooted my router, although my internet access has been fine.

I feels that there is a fault in the Sky Q box.

Re: Sky Q box is slow to respond and won't access recordings.

oldfella — Thu, 21 Sep 2023 12:16:14 GMT

@Neilarsmith wrote:

My Sky Q box is slow moving between channels. I can't access my resordings and the mini box can't connect, saying no satelite signal.

I can no longer access my recordings or record a tv programme.

I have rebooted my Sky Q box several times, plus the mini.

I have rebooted my router, although my internet access has been fine.

I feels that there is a fault in the Sky Q box.

Hi @Neilarsmith

Looks like you may have a Hard drive issue.

Check through the following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

Re: Sky Q box is slow to respond and won't access recordings.

Darryl50 — Mon, 22 Jan 2024 13:37:39 GMT

Over the last couple of days my sky q box is running slow and the on screen menu is blacked out. It keeps freezing and doesn't allow changing channels.

i have conducted a complete reset of the system but this hasn't worked