https://helpforum.sky.com/t5/Sky-Q/No-sky/m-p/4423824#M601635 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3849568">@Lisa55</a>&nbsp;wrote:<BR /> <P>Just states updating software step 1 of 2</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3849568">@Lisa55</a>&nbsp;</P> <P>Edit&nbsp;</P> <P>I have removed your other post as there is no need to start two threads on the same issue.</P> <P><BR />Try a reboot on the Q box.</P> <P>To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />It should restart saying update 2 of 2<BR />note: some features may take up to 5 minutes to return.</P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 21 Sep 2023 11:01:46 GMT oldfella 2023-09-21T11:01:46Z https://helpforum.sky.com/t5/Sky-Q/No-sky/m-p/4423815#M601632 <P>Just states updating software step 1 of 2</P> Thu, 21 Sep 2023 10:52:22 GMT https://helpforum.sky.com/t5/Sky-Q/No-sky/m-p/4423815#M601632 Lisa55 2023-09-21T10:52:22Z https://helpforum.sky.com/t5/Sky-Q/No-sky/m-p/4423824#M601635 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3849568">@Lisa55</a>&nbsp;wrote:<BR /> <P>Just states updating software step 1 of 2</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3849568">@Lisa55</a>&nbsp;</P> <P>Edit&nbsp;</P> <P>I have removed your other post as there is no need to start two threads on the same issue.</P> <P><BR />Try a reboot on the Q box.</P> <P>To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />It should restart saying update 2 of 2<BR />note: some features may take up to 5 minutes to return.</P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 21 Sep 2023 11:01:46 GMT https://helpforum.sky.com/t5/Sky-Q/No-sky/m-p/4423824#M601635 oldfella 2023-09-21T11:01:46Z