topic Re: No network connection in Sky Q

No network connection

Salanya — Sun, 09 Jul 2023 09:24:07 GMT

Re: No network connection

Salanya — Sun, 09 Jul 2023 09:24:41 GMT

Re: No network connection

Salanya — Sun, 09 Jul 2023 09:25:23 GMT

I did all of this and still not connect

Re: No network connection

oldfella — Sun, 09 Jul 2023 09:58:40 GMT

@Salanya wrote:

I did all of this and still not connect

Hi @Salanya

Did you carry out a network reset as follows:-

Note that you can only use WPS if you are on Sky Broadband with Sky Q router.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: No network connection

Salanya — Sun, 09 Jul 2023 10:39:40 GMT

@oldfella thank you I will try that 👍🏼

Re: No network connection

Woodsy — Thu, 24 Aug 2023 18:27:13 GMT

I have done reset using wps. Still no connection

Re: No network connection

Patel30 — Wed, 20 Sep 2023 15:36:01 GMT

I did all resets and still don't work

Re: No network connection

Kim63 — Wed, 20 Sep 2023 20:45:17 GMT

I have switched everything off three times and reset router still no network connection or skygo or skyq mini box

Re: No network connection

Salanya — Wed, 20 Sep 2023 21:38:30 GMT

We had to hold down the reset button on sky box for 30 seconds and then waited to reset and it worked

Re: No network connection

mary+duthie — Wed, 20 Sep 2023 21:39:04 GMT

I have tried everything

Re: No network connection

mary+duthie — Wed, 20 Sep 2023 22:17:40 GMT

Did all that still not working

Re: No network connection

Chodley — Thu, 21 Sep 2023 06:26:24 GMT

@mary+duthie wrote:
Did all that still not working

I've escalated this. Watch out for a blue chat bubble.

Re: No network connection

mary+duthie — Thu, 21 Sep 2023 07:38:26 GMT

@Chodley I still can't get connected to my network and I can't watch my sky in the other room I have tried all the advice the is on the system nothing Works

Re: No network connection

Greenfingers001 — Thu, 21 Sep 2023 10:25:51 GMT

Thanks for escalating this. We’ve sent @mary+duthie an invite to chat.

Re: No network connection

Chodley — Thu, 21 Sep 2023 15:38:04 GMT

@mary+duthie wrote:
@Chodley I still can't get connected to my network and I can't watch my sky in the other room I have tried all the advice the is on the system nothing Works

That's why I escalated it

Re: No network connection

Tom-W19 — Sat, 23 Sep 2023 10:30:26 GMT

Hi @mary+duthie

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.