topic Re: Returning Sky Q Minibox - Change the date in Sky Q

Returning Sky Q Minibox - Change the date

KevinM — Wed, 20 Sep 2023 11:41:04 GMT

I have been asked to return my Sky Q minibox by a certain date, however I am overseas and cannot make the date. Am I able to change the return date?

Re: Returning Sky Q Minibox - Change the date

SlenderRobert — Wed, 20 Sep 2023 11:42:40 GMT

@KevinM wrote:
I have been asked to return my Sky Q minibox by a certain date, however I am overseas and cannot make the date. Am I able to change the return date?

You'll need to ring Sky and ask.

Re: Returning Sky Q Minibox - Change the date

KevinM — Wed, 20 Sep 2023 11:44:32 GMT

Have tried this and been on hold > 30 mins. Is there a Live Chat?

Re: Returning Sky Q Minibox - Change the date

SlenderRobert — Wed, 20 Sep 2023 11:47:19 GMT

@KevinM wrote:
Have tried this and been on hold > 30 mins. Is there a Live Chat?

Unfortunately not. If you follow the links on the Sky webpage to cancel your account you sometimes get to a page where a live chat or Messenger chat is available but they may not be able to sort this kind of thing out. You're probably better persevering on the phone, as tedious as it is, I'm afraid.

Re: Returning Sky Q Minibox - Change the date

Daniel0210 — Wed, 20 Sep 2023 11:58:59 GMT

@KevinM

I'm pretty sure you can't extend the return date. Keep your proof of posting safe and indefinitely when you do return it and you'll be able to have any non return fee reimbursed.