topic Re: Broadband on sky box not working in Sky Q

Broadband on sky box not working

Paul34 — Wed, 20 Sep 2023 11:12:27 GMT

Broadband is now working but not on my sky box

Re: Broadband on sky box not working

Radical — Wed, 20 Sep 2023 11:16:29 GMT

Give the internet a reboot. Then the sky box. Let them both connect. Can take a few minutes sometimes to connect properly.

Re: Broadband on sky box not working

oldfella — Wed, 20 Sep 2023 11:23:58 GMT

@Paul34 wrote:

Broadband is now working but not on my sky box

Hi @Paul34

Assume this is your main Q box.
Have you tried a Network reset on your Q box.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Broadband on sky box not working

Paul34 — Wed, 20 Sep 2023 11:29:06 GMT

Yes about 10 times

Re: Broadband on sky box not working

oldfella — Wed, 20 Sep 2023 11:32:08 GMT

@Paul34 wrote:

Yes about 10 times

Who is your Broadband supplier @Paul34 ?

Did you use WPS?

Re: Broadband on sky box not working

Paul34 — Wed, 20 Sep 2023 11:32:10 GMT

Yes tried that too

Re: Broadband on sky box not working

oldfella — Wed, 20 Sep 2023 11:33:09 GMT

@Paul34 wrote:

Yes tried that too

Who is your Broadband supplier ?