topic Re: 2nd box in Sky Q

2nd box

darren+samantha — Tue, 19 Sep 2023 15:31:18 GMT

My second box as stopped working and says can't connect to sky q box , unplugged everything including broadband even rebooted both systems still not connecting .

Re: 2nd box

Tom-W19 — Wed, 20 Sep 2023 08:32:31 GMT

Hi @darren+samantha

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: 2nd box

Caroline6 — Wed, 20 Sep 2023 08:45:04 GMT

We also have the same problem and have had this ongoing since Saturday with phone calls daily to sky and no resolution!

Re: 2nd box

Addie15 — Fri, 22 Sep 2023 09:52:49 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.