topic Re: Sky q mini box won't connect in Sky Q

Sky q mini box won't connect

1974 — Sun, 17 Sep 2023 15:10:15 GMT

I have spent 2 hours trying to reset my sky q mini box it keeps coming up with have you disabled IP address location DHCP on your router.

Re: Sky q mini box won't connect

Mr+Flibbles+86 — Mon, 18 Sep 2023 07:25:45 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky q mini box won't connect

Mr+Flibbles+86 — Wed, 20 Sep 2023 07:25:57 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky q mini box won't connect

Quoman7 — Wed, 20 Sep 2023 07:50:38 GMT

@1974 wrote:

I have spent 2 hours trying to reset my sky q mini box it keeps coming up with have you disabled IP address location DHCP on your router.

Hi @1974 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?