topic Connection issue in Sky Q

Connection issue

Newbo — Wed, 20 Sep 2023 06:10:16 GMT

My TV programme went off last night at 10.30pm and a message appeared on a blue screen that reads, Sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured that we're working hard to fix the problem. I still have no TV now.

Re: Connection issue

FrustratedAF — Wed, 20 Sep 2023 06:20:11 GMT

Our broadband also went off last night and now the TV won't connect to the broadband at all even after numerous unplugging and resetting attempts! So frustrating!

Re: Connection issue

Worzel+Worzel — Thu, 05 Oct 2023 18:19:03 GMT

On-screen message: Sorry, because of technical issue, you're currently experiencing a limited service. Please be assured that we're working hard to fix the problem. The same as above. Have been without TV for the day. Numerous switching off at wall and re-cycling BT Broadband; nothing works! Getting fed up now!!

Re: Connection issue

GD1 — Thu, 05 Oct 2023 18:23:24 GMT

@Worzel+Worzel Your previous posts suggest you have Glass or stream, however you've tagged onto the back of Sky Q post.

Which system do you have?

Re: Connection issue

Worzel+Worzel — Thu, 05 Oct 2023 20:21:34 GMT

Yep, you're right! My Bad. Yes, this message pertains to my Sky Glass.

Re: Connection issue

Worzel+Worzel — Thu, 05 Oct 2023 20:27:08 GMT

If it helps, my Sky Glass has been quite slow to load up the TV Schedule over the past week or two with it hanging at times, stuck on the schedule. A quick turn off then on again seemed to have sorted it until the next day when it would hang again. As far as I know, I'm at the latest version of software but I'm unable to verify this. Broadband is working fine on home computers, phones, ipads etc and has been re-cycled a few times today. I have an ethernet cable that I may try tomorrow. I'll keep the TV off until then. If you have any ideas, I'd be more than happy to try them. Thank you.

Re: Connection issue

Niall2 — Thu, 05 Oct 2023 23:52:38 GMT

I'm having the same problem, this is clearly the box that is failing as I have to broadband providers running at speeds of over 850 mbps on both. I have switched between the two providers and still the box keeps dropping out. I reset the box and turned it off and it connected when turned back on but then dropped out again. Seems to happen more in the evening than during the day too. First time this is happening after a year of having the box now every day hsviythis problem. Seems very fishy to me. Sort this out SKY !!!!