topic Re: No Internet on skyq box in Sky Q

No Internet on skyq box

Aaron1508 — Tue, 19 Sep 2023 20:08:15 GMT

The Internet went down in my area just come back on. It works on my phone PlayStation etc but not on my skyq box

Re: No Internet on skyq box

oldfella — Tue, 19 Sep 2023 20:13:42 GMT

@Aaron1508 wrote:

The Internet went down in my area just come back on. It works on my phone PlayStation etc but not on my skyq box

Hi @Aaron1508

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: No Internet on skyq box

Aaron1508 — Tue, 19 Sep 2023 20:15:49 GMT

Tried that and lost Internet on router for a while light went orange

Re: No Internet on skyq box

oldfella — Tue, 19 Sep 2023 20:18:27 GMT

@Aaron1508 wrote:

Tried that and lost Internet on router for a while light went orange

Who is your Broadband supplier @Aaron1508 ?

Re: No Internet on skyq box

Aaron1508 — Tue, 19 Sep 2023 20:19:34 GMT

I have a skyq box and sky broadband

Re: No Internet on skyq box

oldfella — Tue, 19 Sep 2023 20:22:29 GMT

@Aaron1508 wrote:

I have a skyq box and sky broadband

Looks like you may have pressed the reset button on the router @Aaron1508 and not the WPS button. See location of WPS button on Sky router

Re: No Internet on skyq box

Aaron1508 — Tue, 19 Sep 2023 20:23:45 GMT

Omg im blonde 🙈

Re: No Internet on skyq box

Aaron1508 — Tue, 19 Sep 2023 20:39:45 GMT

Got downstairs working fine but cat get upstairs box on ill call sky tomorrow thankyou for your help

Re: No Internet on skyq box

pacino69 — Tue, 19 Sep 2023 21:25:55 GMT

is the one upstairs a skyq mini?

Re: No Internet on skyq box

pacino69 — Tue, 19 Sep 2023 21:27:34 GMT

if so youll need to reconnect it to the sky Q main box

Re: No Internet on skyq box

Aaron1508 — Tue, 19 Sep 2023 21:28:39 GMT

Ye but Internet connection terrible lost it on my phone now but still works on box downstairs very odd

Re: No Internet on skyq box

Puzzled2023 — Thu, 27 Jun 2024 18:47:51 GMT

I pressed WPS button on router - still flashing orange and no internet connection on TV. All wired connections