topic Re: sky q mini box please check your subscription in Sky Q

sky q mini box please check your subscription

Brashi — Tue, 19 Sep 2023 15:06:44 GMT

I can't watch any TV channels on my Sky Q mini box. Both the main and mini boxes are connected to Sky broadband wifi as there is a tick next to "Network connection" in settings and both boxes have "watch on Sky Q mini box" ticked. I have rebooted the boxes and the router many times but I still get the same error.

Re: sky q mini box please check your subscription

oldfella — Tue, 19 Sep 2023 15:09:58 GMT

@Brashi wrote:

I can't watch any TV channels on my Sky Q mini box. Both the main and mini boxes are connected to Sky broadband wifi as there is a tick next to "Network connection" in settings and both boxes have "watch on Sky Q mini box" ticked. I have rebooted the boxes and the router many times but I still get the same error.

Hi @Brashi

Assume that you have a Sky Q monthly Multiscreen subscription?

Re: sky q mini box please check your subscription

Brashi — Tue, 19 Sep 2023 15:11:29 GMT

Yes, since it was installed in 2019.

Re: sky q mini box please check your subscription

blaithaid — Tue, 19 Sep 2023 19:04:06 GMT

I am having exactly the same problem, My subscription definitely covers multi screen

Re: sky q mini box please check your subscription

oldfella — Tue, 19 Sep 2023 19:06:37 GMT

@Brashi wrote:

Yes, since it was installed in 2019.

Hi @Brashi @blaithaid

Assume you are not trying to watch UHD content on the mini are you?

Re: sky q mini box please check your subscription

Brashi — Tue, 19 Sep 2023 19:09:16 GMT

@oldfella no, as I said in my original post it is happening on all channels. Looking through the community it seems to be happening to loads of mini boxes currently.

Re: sky q mini box please check your subscription

oldfella — Tue, 19 Sep 2023 19:10:54 GMT

@Brashi wrote:

@oldfella no, as I said in my original post it is happening on all channels. Looking through the community it seems to be happening to loads of mini boxes currently.

Best to contact Sky then @Brashi

Re: sky q mini box please check your subscription

blaithaid — Tue, 19 Sep 2023 20:03:13 GMT

I get the same message on all channels and I am defintely nit trying anything in UHD

Re: sky q mini box please check your subscription

oldfella — Tue, 19 Sep 2023 20:05:55 GMT

@blaithaid wrote:

I get the same message on all channels and I am defintely nit trying anything in UHD

Looks like a Sky problem @blaithaid

Try contacting them