https://helpforum.sky.com/t5/Sky-Q/Viewing-card-error/m-p/4418681#M600989 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3843291">@Richyp1780</a>&nbsp;wrote:<BR /> <P>I have just had a replacement viewing card and it's not working</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3843291">@Richyp1780</a>&nbsp;</P> <P>First check that your viewing card is correctly inserted. &nbsp; Viewing card is in the right hand end of the box.&nbsp;<BR />If it is in correctly thereis not enough of it sticking out to grip and remove it.</P> <P>Push it fully in and it will pop out slightly enough so you can remove it.</P> <P>Make sure that is chip side up and chip end in first. &nbsp; Push it gently full in and you should feel a slight click when it is engaged. &nbsp; If it has popped out enough to remove it is not located correctly.</P> <P>If you are satisfied that it is in correctly&nbsp;</P> <P>Try refreshing your Viewing card.<BR />Home - Settings - System info.<BR />Highlight Viewing card number and then select Setup on the right hand side.<BR />Then select Use this option to trigger a callback<BR /><BR />No call is actually made but the Viewing card should be refreshed.</P> Tue, 19 Sep 2023 17:54:11 GMT oldfella 2023-09-19T17:54:11Z https://helpforum.sky.com/t5/Sky-Q/Viewing-card-error/m-p/4418674#M600987 <P>I have just had a replacement viewing card and it's not working</P><P>&nbsp;</P> Tue, 19 Sep 2023 17:40:41 GMT https://helpforum.sky.com/t5/Sky-Q/Viewing-card-error/m-p/4418674#M600987 Richyp1780 2023-09-19T17:40:41Z https://helpforum.sky.com/t5/Sky-Q/Viewing-card-error/m-p/4418681#M600989 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3843291">@Richyp1780</a>&nbsp;wrote:<BR /> <P>I have just had a replacement viewing card and it's not working</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3843291">@Richyp1780</a>&nbsp;</P> <P>First check that your viewing card is correctly inserted. &nbsp; Viewing card is in the right hand end of the box.&nbsp;<BR />If it is in correctly thereis not enough of it sticking out to grip and remove it.</P> <P>Push it fully in and it will pop out slightly enough so you can remove it.</P> <P>Make sure that is chip side up and chip end in first. &nbsp; Push it gently full in and you should feel a slight click when it is engaged. &nbsp; If it has popped out enough to remove it is not located correctly.</P> <P>If you are satisfied that it is in correctly&nbsp;</P> <P>Try refreshing your Viewing card.<BR />Home - Settings - System info.<BR />Highlight Viewing card number and then select Setup on the right hand side.<BR />Then select Use this option to trigger a callback<BR /><BR />No call is actually made but the Viewing card should be refreshed.</P> Tue, 19 Sep 2023 17:54:11 GMT https://helpforum.sky.com/t5/Sky-Q/Viewing-card-error/m-p/4418681#M600989 oldfella 2023-09-19T17:54:11Z