Sky card is not working

Coronxas — Tue, 19 Sep 2023 17:14:35 GMT

I have had so many problems with this installation

It is literally stressing me out to the max. I cannot speak to anyone I keep getting passed from pillar to post

I finally have the boxes that I was supposed to have in the first place and now my card is not working. I'm really need someone to help me

Re: Sky card is not working

oldfella — Tue, 19 Sep 2023 17:22:14 GMT

@Coronxas wrote:

I have had so many problems with this installation

It is literally stressing me out to the max. I cannot speak to anyone I keep getting passed from pillar to post

I finally have the boxes that I was supposed to have in the first place and now my card is not working. I'm really need someone to help me

Hi @Coronxas

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly thereis not enough of it sticking out to grip and remove it.

Push it fully in and it will pop out slightly enough so you can remove it.

Make sure that is chip side up and chip end in first. Push it gently full in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.

If you are satisfied that it is in correctly

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

topic Sky card is not working in Sky Q

Sky card is not working

Re: Sky card is not working