topic Re: Sky in Sky Q

Sky

Susan11 — Thu, 14 Sep 2023 13:57:54 GMT

My Sky Q box keep disconnecting from my Wi-Fi. We reconnected it and it's fine a day and then disconnects. We have check the Wi-Fi and it's fine. It the box

Re: Sky

Mr+Flibbles+86 — Fri, 15 Sep 2023 08:05:46 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: I have done this but they still have not replied. Ple...

Susan11 — Sun, 17 Sep 2023 11:47:07 GMT

Re: I have done this but they still have not replied. Please can you provide with a contact number for me to call and speak to someone

your online chat service is very poor. We are paying for sky and cannot use it.

Re: I have done this but they still have not replied. Ple...

Daniel0210 — Sun, 17 Sep 2023 11:53:35 GMT

@Susan11

The chat invite only remains active for 48 hours. If you don't participate fully it will automatically close even if your issue isn't fixed. The Messaging Team haven't updated the thread yet that it's been closed but stands a chance it closed 48 hours after the last contact.

Would you like it re-escalating? If you'd prefer to call then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling a lot of large companies the start will be an automated response which may try to send you back to the forum.

Re: Sky

Addie15 — Tue, 19 Sep 2023 16:04:12 GMT

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.