topic Re: No Viewing card in Sky Q

No Viewing card

JLo2 — Tue, 19 Sep 2023 13:53:54 GMT

I have recently moved into a rental where I could not have a dish and cancelled my contract. I duly posted back my all peripherals including my viewing card. I recently moved again and the property has a dish so I came back. I have the router and Q box but no viewing card. I have spoken to customer services twice and each time they tell me they will post out a new one, but none have arrived. I have now been without a card for two weeks and so I can't watch the channels I'm paying for!

Re: No Viewing card

Daniel0210 — Tue, 19 Sep 2023 13:57:22 GMT

@JLo2

Once the card arrives and you're up and running call Sky and ask if they would consider crediting your account for the period you were without service.

Re: No Viewing card

JLo2 — Tue, 19 Sep 2023 13:59:09 GMT

Thank you but the problem is each time they tell me there is one coming...nothing arrives. I just want to know how to get a viewing card!!

Re: No Viewing card

Daniel0210 — Tue, 19 Sep 2023 14:02:35 GMT

@JLo2

You are relying on the company contracted to deliver these which I think are Royal Mail.

Re: No Viewing card

GD1 — Tue, 19 Sep 2023 14:05:27 GMT

@JLo2 Have you checked Sky are sending the viewing card to your new address & not your old one?

Re: No Viewing card

JLo2 — Tue, 19 Sep 2023 14:18:02 GMT

Yes, just spoke to a helpful guy who is going to expedite delivery again. checked new address details are accurate. Third time lucky!