topic Re: Keeps saying no connection and now not reading viewing card in Sky Q

Keeps saying no connection and now not reading viewing card

Tracey50 — Wed, 13 Sep 2023 09:43:10 GMT

My sky keeps coming up no connection, I have to remove the cable multiple times and turn the power completely off to get it working. Then yesterday I started getting error reading viewing card messages.

Re: Keeps saying no connection and now not reading viewing card

Chodley — Wed, 13 Sep 2023 09:45:51 GMT

I have escalated to Sky chat support. Watch out for a blue bubble at the bottom of the page.

Re: Keeps saying no connection and now not reading viewing card

Greenfingers001 — Wed, 13 Sep 2023 10:31:14 GMT

Thanks for escalating this. We’ve sent @Tracey50 an invite to chat.

Re: Keeps saying no connection and now not reading viewing card

Pam03 — Tue, 19 Sep 2023 11:50:09 GMT

Please talk to me. Box says no viewing card

Re: Keeps saying no connection and now not reading viewing card

Pam03 — Tue, 19 Sep 2023 11:51:05 GMT

Send someone

Re: Keeps saying no connection and now not reading viewing card

Chodley — Tue, 19 Sep 2023 12:17:29 GMT

It looks like you missed the chat invitation - I've escalated this again, watch out for nlue chat bubble. If you don't respond inside 48 hours the help chat will be cancelled.

Or you could phone Sky via the My Sky app / Get Help and scroll down to get the number

150 works if you're on a Sky mobile or landline.

Re: Keeps saying no connection and now not reading viewing card

Tracey50 — Tue, 19 Sep 2023 12:46:41 GMT

All sorted now thanks, my box wasn't turning on but it's fine now.

Re: Keeps saying no connection and now not reading viewing card

Greenfingers001 — Tue, 19 Sep 2023 12:56:21 GMT

Thanks for escalating this. We’ve sent @Pam03 an invite to chat.