topic Return in Sky Q

Return

Joanne+Simms — Tue, 19 Sep 2023 11:22:53 GMT

I've received an email saying that I will be charged if I don't return any of my sky equipment.

I have returned all of it

Re: Return

nigea99 — Tue, 19 Sep 2023 11:32:50 GMT

@Joanne+Simms wrote:

I've received an email saying that I will be charged if I don't return any of my sky equipment.

I have returned all of it

hi @Joanne+Simms

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Return

Addie15 — Tue, 19 Sep 2023 11:39:00 GMT

Hi there! Thank you for escalating this. We have sent an invite to Joanne+Simms.

Re: Return

Jakesy — Mon, 08 Jan 2024 08:43:53 GMT

Hi. I recently had fast fibre out in and the engineer took my old modem and said he would return it. I have had a text saying it needs to be returned ?

Re: Return

Daniel0210 — Mon, 08 Jan 2024 10:06:53 GMT

@Jakesy wrote:

Hi. I recently had fast fibre out in and the engineer took my old modem and said he would return it. I have had a text saying it needs to be returned ?

@Jakesy

Not sure why the engineer (presumably Openreach) would take the hub and say he would return it?

You will need to contact Sky and explain this but they may charge you a non return fee relating to loaned equipment.

Re: Return

Jakesy — Mon, 08 Jan 2024 12:43:49 GMT

It was a Sky employee not OpenReach

Re: Return

Daniel0210 — Mon, 08 Jan 2024 12:54:58 GMT

@Jakesy

Okay, I understand now. Unfortunately that isn't the accepted method of returning loaned equipment. You should have been sent packaging and postage labels to return it to a designated address. I doubt the engineer will return it to the correct address and may not include where/who it came from and regrettably you won't have any proof of returning it.