topic Re: Need new Sky Q box in Sky Q

Need new Sky Q box

Ian1967 — Tue, 19 Sep 2023 11:16:17 GMT

My Sky Q box is still faulty after running all tests.

wont restart properly when using pause function. No sound then shuts down

Re: Need new Sky Q box

oldfella — Tue, 19 Sep 2023 11:19:15 GMT

@Ian1967 wrote:

My Sky Q box is still faulty after running all tests.

wont restart properly when using pause function. No sound then shuts down

Hi @Ian1967

Work through the following link and it will lead to Q box replacement.

https://www.sky.com/help/articles/sky-q-box-wont-turn-on#:~:text=Restart%20your%20Sky%20Q%20box,back%20on%20at%20the%20mains.

Re: Need new Sky Q box

Daniel0210 — Tue, 19 Sep 2023 11:43:22 GMT

@Ian1967

If you end up arranging a doorstep box swap whereby DPD bring a new box and take your old one away, don't forget to remove your viewing card from the faulty box.