topic Apps crash after pausing in Sky Q

Apps crash after pausing

Sam941 — Tue, 19 Sep 2023 08:43:15 GMT

every time I pause on an app like apple, amazon and then restart the app crashes and I just get a blank screen. It is happening more and more

Re: Apps crash after pausing

Tom-W19 — Wed, 20 Sep 2023 07:51:29 GMT

Hi @Sam941

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Apps crash after pausing

Quoman7 — Wed, 20 Sep 2023 07:52:25 GMT

@Sam941 wrote:

every time I pause on an app like apple, amazon and then restart the app crashes and I just get a blank screen. It is happening more and more

Hi @Sam941 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

Re: Apps crash after pausing

Lisa-P1987 — Sat, 23 Sep 2023 13:52:12 GMT

Thanks for chatting to us @Sam941 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks