topic Re: Blank screen for discovery plus sky q box in Sky Q

Blank screen for discovery plus sky q box

Cookiemonster25 — Tue, 29 Aug 2023 08:19:30 GMT

Blank screen for discovery plus for sky q Box

Re: Blank screen for discovery plus sky q box

jimstoddart — Tue, 29 Aug 2023 10:23:59 GMT

I've got exactly the same, Ive tried switching off and updating software but the screen is just blank

Discovery app not loading on tv

Vonney68 — Tue, 29 Aug 2023 10:34:14 GMT

I cannot access the discovery app but all other apps are working fine.

Re: Discovery app not loading on tv

Jmj — Tue, 29 Aug 2023 12:30:37 GMT

Same here, just get a blank screen after selecting the app. Everything else is fine

Re: Discovery app not loading on tv

Kirsty+S27 — Tue, 29 Aug 2023 12:41:04 GMT

Hi all,

Thank you for bringing this to my attention and can confirm this is being investigated. Once I have more information I will keep this thread updated.

Thank you.

Re: Blank screen for discovery plus sky q box

Eyesandears — Tue, 29 Aug 2023 13:34:27 GMT

Same fault here. Other apps(eg Netflix) and others working fine. Tried Discovery+ on my tablet and works fine. Therefore think this proglem is down to Sky.

Re: Blank screen for discovery plus sky q box

Cookiemonster25 — Tue, 29 Aug 2023 13:40:27 GMT

I did a software update and then it worked go into setting and system info.

Re: Blank screen for discovery plus sky q box

Laura123451 — Tue, 29 Aug 2023 14:29:56 GMT

I am having the same issue!

Re: Blank screen for discovery plus sky q box

jimstoddart — Tue, 29 Aug 2023 14:37:26 GMT

I have done a software update but still nothing and I refreshed the apps but nothing, all.my other apps are fine too

Re: Blank screen for discovery plus sky q box

SkiJumper — Tue, 29 Aug 2023 14:40:12 GMT

https://helpforum.sky.com/t5/Sky-Q/Discovery-app-not-loading-on-tv/td-p/4397159

Re: Blank screen for discovery plus sky q box

Eyesandears — Tue, 29 Aug 2023 14:40:37 GMT

I checked and my q box software level is already at the current up to date level, so do not think that is my issue.

Re: Discovery app not loading on tv

Kate-1402 — Tue, 29 Aug 2023 14:50:39 GMT

Discovery plus is a blank screen on my tv is ok on tablet

Re: Blank screen for discovery plus sky q box

Fran25275 — Tue, 29 Aug 2023 15:56:50 GMT

I thought it was just my Q box playing up, hopefully they sort it soon I'm missing it 😆

Re: Blank screen for discovery plus sky q box

TonyHunt — Tue, 29 Aug 2023 16:31:00 GMT

Any news yet on why the Discovery+ app is not loading on Sky Q box?

Re: Blank screen for discovery plus sky q box

Sinth — Tue, 29 Aug 2023 16:48:23 GMT

Hopefully before tomorrows stage of the Vuelta!

Re: Blank screen for discovery plus sky q box

Vonney68 — Tue, 29 Aug 2023 17:18:10 GMT

Have contacted Discovery they are looking into it!

Re: Discovery app not loading on tv

Exe2013 — Tue, 29 Aug 2023 18:40:49 GMT

Any idea when Discovery will be working again 😔

Re: Blank screen for discovery plus sky q box

GPolius — Tue, 29 Aug 2023 19:53:47 GMT

Same issue. Is there an update yet?

Re: Blank screen for discovery plus sky q box

Exe2013 — Tue, 29 Aug 2023 19:56:39 GMT

I waited for about 5 minutes on the black screen and just it started working!

Re: Blank screen for discovery plus sky q box

MrsHchee — Tue, 29 Aug 2023 20:37:27 GMT

Any update on this issue? Discovery+ has been unavailable for hours

I saw in an earlier post that it had been 'flagged' but nothing further