topic Re: Sky box doesn’t connect to internet in Sky Q

Sky box doesn’t connect to internet

Millie5 — Mon, 18 Sep 2023 19:31:37 GMT

I tried to reset connection but it did work - it heat searching what should I do

Re: Sky box doesn’t connect to internet

oldfella — Mon, 18 Sep 2023 19:38:49 GMT

@Millie5 wrote:

I tried to reset connection but it did work - it heat searching what should I do

Assume this. Is your main Q box.
Did you carry out a Network reset on the Q box.

Network Reset found in main Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Sky box doesn’t connect to internet

Millie5 — Mon, 18 Sep 2023 19:43:12 GMT

Hi thanks for your reply. It asks me to press and hold the WPS on broadband router which I assume is the one which corresponds to the remote? I don't find any WPS on Wi-Fi router. So I tried to press the one on the sky box directly connected to TV but it's not working

Re: Sky box doesn’t connect to internet

Millie5 — Mon, 18 Sep 2023 19:55:10 GMT

i tried to connect through the second option which is to connect through Wi-Fi not supplied by Sky where I need to input password as my Wi-Fi router doesn't have a WPS button but it was unsuccessful as well

Re: Sky box doesn’t connect to internet

oldfella — Mon, 18 Sep 2023 19:59:30 GMT

@Millie5 wrote:

Hi thanks for your reply. It asks me to press and hold the WPS on broadband router which I assume is the one which corresponds to the remote? I don't find any WPS on Wi-Fi router. So I tried to press the one on the sky box directly connected to TV but it's not working

Hi @Millie5

Using the one on the Q box will not connect it to the router. You can only use WPS on the Sky Q broadband router

Location on Sky Broadband router is shown below

Re: Sky box doesn’t connect to internet

Millie5 — Mon, 18 Sep 2023 20:02:39 GMT

Hi thank you very much it was a hard work to find that button! It's solved now.

Re: Sky box doesn’t connect to internet

JulzB — Fri, 05 Jan 2024 22:32:52 GMT

I'm having the same issue - no internet connection according to Sky Q but all other devices are connected. I've followed the reset instructions and entered my password carefully several times, checking that it's correct. Repeatedly told that connection is unsuccessful & to check password. I don't know what else to do. My connection is via a dual band gaming router (I don't know what this is I had to look it up). I'd welcome some help.

Re: Sky box doesn’t connect to internet

Gemmahutch — Tue, 16 Jan 2024 22:19:58 GMT

I've done all this but still not connecting, please help I'm going to cry. What do I try next

Re: Sky box doesn’t connect to internet

JulzB — Wed, 17 Jan 2024 08:49:13 GMT

I eventually unplugged everything from the wall, went for a bath to relax & when I plugged it all back in again, although I got the same "not connected " message, when I put the password in it connected and has stayed that way. For now. 🤞

Re: Sky box doesn’t connect to internet

Chodley — Wed, 17 Jan 2024 10:09:04 GMT

@Gemmahutch wrote:
I've done all this but still not connecting, please help I'm going to cry. What do I try next

Which ISP?

Re: Sky box doesn’t connect to internet

JulzB — Wed, 17 Jan 2024 12:16:28 GMT

Virgin Media but maybe the disconnect for longer will "reboot" the system. I'm afraid I'm not technical at all & thought I'd have to wait for my brother to come back from holiday. This was merely an act of desperation & hope. 😂

Re: Sky box doesn’t connect to internet

Chodley — Wed, 17 Jan 2024 12:19:42 GMT

@JulzB wrote:
Virgin Media but maybe the disconnect for longer will "reboot" the system. I'm afraid I'm not technical at all & thought I'd have to wait for my brother to come back from holiday. This was merely an act of desperation & hope. 😂

Glad yours is working now, but my question was to Gemma 🙂

Re: Sky box doesn’t connect to internet

JulzB — Wed, 17 Jan 2024 12:21:48 GMT

Sorry. It came up in my inbox!